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Explore TalkFuze

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NewFull AI automation is here

Let AI reply with you, or for you.

One inbox for WhatsApp, Messenger, Instagram and website chat. You decide how much the AI does: guide, draft, or reply on its own.

all in one inbox

Auto Mode is ON. AI is replying to customers by itself.Turn off from here

Michael Carter

Tag Resolve

Context

• Order #1042 shipped today via UPS
• Expected delivery: tomorrow evening

Today

Type a message...

AI draft ready

ReplyWhisperSend

One workspace for your team and customer conversations

Every channel, the AI drafts, your orders and your post comments, in the same workspace.

A customer sends a photo, the AI drafts the reply with your catalog price.

From one message to a booked parcel, in one chat

Follow a real sale through TalkFuze: the question, the AI draft, the order and the courier.

1A customer writes on WhatsAppJack sends a photo of a hoodie and asks the price. It lands in your inbox with every other chat.
2The AI drafts the replyThe draft uses the price and stock from your product catalog, in the customer's own language.
3Your agent presses SendRead it, change a word if you want, send. Your team decides what goes out.
4The order is made from the chatItems, size, delivery charge and total fill in from the conversation. One click creates the order.
5The parcel is booked with UPSBook the courier without leaving the chat. The label and tracking number land back in the thread.

Jack Morgan

Alex

Today

Hey, how much is this hoodie? Do you have size L?

Hi Jack, yes, the navy hoodie is available in size L. It is $24, and shipping to New York is $5. How many would you like?AI draft used

Two, please. Brooklyn, New York.

Alex created order #1043

Parcel booked with UPS

From your catalog: Navy hoodie, L, $24In stock

AI draft

Type a message...Hi Jack, yes, the navy hoodie is available in size L. It is $24, and shipping to New York is $5. How many would you like?

Send

1/5

A customer writes on WhatsApp

Jack sends a photo of a hoodie and asks the price. It lands in your inbox with every other chat.

Teach your AI once, keep it right

When a customer asks something the AI does not know yet, add the answer once in AI settings. Every AI draft after that answers with it.

Dashboard

Fuzie

Ask about all channels...

Inbox

Grace Turner

How much is delivery in New York?

Delivery inside New York arrives in 1-2 days, shipping is $6.

AI draft

Send

Answer every channel from one shared inbox

Chats from WhatsApp, Messenger, Instagram, Telegram and your website land in one list. The customer's details sit beside the chat, and teammates can leave a whisper, an internal note the customer never sees.

Website chat

Messenger

Instagram

Need another channel? Ask us

Unassigned0

Emily ParkerCan I exchange the hoodie?
Michael CarterWhen will I get my order?
Daniel BrooksCan you send the size chart?
Sophia ReedIs delivery free inside New York?
Ryan MitchellCan I pay by card?
Grace TurnerCan I pay with PayPal?

Emily Parker

Instagram

Unassigned

Today

Hey, can I exchange the hoodie I got last week for size L?

Alex assigned this chat to Noah

Whisper · only your team sees this

Please match it with the earlier order #1042 and process the exchange

Knowledge Base

Total Sources

Added Today

Question / Intent / Rule

AI Response / Answer

Question / Intent / RuleAI Response / AnswerStatus

Delivery inside New YorkDelivery inside New York takes 1-2 days, shipping is $5.

Payment methodsCard, PayPal and Apple Pay

Return policySize exchange within 7 days

Office hours10 AM to 8 PM

AI knowledge

Your answers and policies, behind every reply

Add your delivery charges, payment options, size guide and policies once in AI settings. The AI uses them in every draft, and in Assist or Draft mode your team checks each reply before it goes out.

Automations

Follow up on missed calls and social comments

When a customer calls your WhatsApp number and nobody picks up, TalkFuze can message them back with your hotline. Comments on your Facebook and Instagram posts come into the same workspace, so your team answers them next to the chats.

Automation & Triggers

Configure automated replies, triggers, and notification flows for incoming support events.

WhatsApp Missed Call Auto-Reply

Message customers when they call, and point them to your hotline.

Outbound SIP Hotline Number

Your hotline number

Automated Auto-Reply Message Copy

Enter auto-reply text template...

Real-time Trigger Flow

When active, TalkFuze automatically processes rejected incoming calls. It replies to the client instantly and triggers a persistent call-back alert on your agent workspace call icons.

Save Changes

No missed calls pending ReportHide

Michael Carter

2 minutes ago

Call back

Sophia Reed

11 minutes ago

Call back

Ryan Mitchell

24 minutes ago

Call back

Michael Carter

Resolve

Today

Hey, when will I get my order?

Alex

Hi, it shipped today. You will get it tomorrow.

Missed WhatsApp call

We missed your call. Call us back on +1 (212) 555-0100

Auto-reply · now

Type a message...

ReplyWhisperSend

Missed calls by day (last 30 days)

Date	Total missed	Called back	Still pending
Oct 7	6	4	2
Oct 6	9	9	0
Oct 5	4	4	0
Oct 4	11	10	1
Oct 3	7	7	0

Comments 11

Refresh

All

AllNot repliedReplied

Posts

New collection just dropped, limited stock

Holiday sale on this week

Check the size chart

2 Oct

New collection just dropped, limited stock

Daniel Brooks 2m

How much is it?

LikeReplyPrivate replyHideDelete

Hannah Lee 5m

Do you have size M?

LikeReplyPrivate replyHideDelete

Jack Morgan 9m

How many days for delivery?

LikeReplyPrivate replyHideDelete

Your chats, your customers and your team's workload.
TalkFuze keeps them in one place.

Chat Widget

Turn website visitors into conversations

Add the TalkFuze chat widget to your site. The AI answers visitors, and every chat lands in the same inbox as WhatsApp, Messenger and Instagram.

Contacts

Know who you are talking to

Contact details and past conversations sit beside the chat while your team writes the reply.

Contacts

1,284 people across every channel

Search contacts...

ContactSourceLabelsChatsLast contact

Jack Morgan WhatsAppCustomer122m ago
Hannah Lee InstagramHot Lead418m ago
Daniel Brooks MessengerCustomer71h ago
Chloe Evans WidgetProspect13h ago

AI automation

Choose how much the AI does

Assist mode guides your team, Draft mode writes each reply for an agent to check and send, and Autopilot replies on its own. You pick the mode.

Analytics

See volume and workload at a glance

See new conversations, open chats, conversation volume and support performance for each agent.

Built for teams that answer fast,
share context and stay on top. All together.

Tap a tab to switch

Emily Parker

Instagram

Resolve

Today

Do you have this in size M?

Type a message...

ReplyWhisperSend

Ready to bring your customer conversations together?

See the setup that fits your team-Ask about current terms

Channels

Every chat lands in one inbox

0 of 6 connected

WhatsApp Cloud APIOfficial Meta APIConnect

Facebook MessengerYour Facebook PageConnect

Instagram DMYour business accountConnect

TelegramYour Telegram botConnect

Website chatChat widget on your siteConnect

Post commentsFacebook and InstagramConnect

Let AI reply with you, or for you.

One workspace for your team and customer conversations

From one message to a booked parcel, in one chat

Teach your AI once, keep it right

Fuzie

Answer every channel from one shared inbox

Your answers and policies, behind every reply