TalkFuze AI reads each customer message on WhatsApp, Messenger, Instagram and your website chat, then writes a reply in your customer's language from your knowledge base and product catalog. Your agent checks it and sends, or Autopilot answers on its own.
Three modes: Assist, Draft and Autopilot
Add your prices, delivery charges and policies once. Every AI draft answers from those facts, so customers get the same answer whoever is on shift.
Knowledge base · Delivery
Outside New York $8, arrives in 2 to 3 days
How much is shipping outside New York?
10:15 AM
Alex
How much to ship to Chicago?
6:40 PM
Chris
Delivery charge to Austin?
2:05 AMMorning, evening or 2 AM, the answer is the same
Copy the install code from Settings and paste it before the closing body tag of your site. It is the same snippet on every platform. These logos are examples of where it can go, not separate plugins.
Shopify
WordPress
WooCommerce
Squarespace
Adobe Commerce (Magento 2)
Wix
Joomla
Drupal
Prestashop
WHMCS
Webflow
https://northstreetgoods.com
<script src="https://app.talkfuze.com/talkfuze-widget.js" data-org-id="..."></script>
WordPress
WHMCS
When will I get my order?
Do you have this in size M?
Can I pay with PayPal?
Is delivery free inside New York?
WhatsApp, Messenger, Instagram and website chat arrive in one inbox, and the AI can draft a reply for any of them.
Learn moreNew chats
Open now
Resolved
Start a new chat with Fuzie
Ask about your selected channels, recent activity, or the next action worth taking.
Fuzie
All channels · Last 7 days
Looking at your channels...
WhatsApp0 Messenger0 Instagram0Ask Fuzie, the dashboard assistant, where your messages came from this week. It answers from your own conversation counts for each channel.
See a demo
Chloe Evans
Instagram
The AI writes the way your customers do, in their own language. Type //t before your own words and it turns them into the other language.
See a demoWho is on which chat
3 onlineAlex2 chatsHannah Could you send the size chart?Daniel I paid with PayPal, no confirmation yetChris1 chat
Chloe Thanks, got it!Daniel I paid with PayPal, no confirmation yet
Kevin1 chatJack Is the M size back?Whisper · Chris, can you check the payment? Team onlyAlex assigned Daniel's chat to Chris
Agents see who is answering which chat, and leave a whisper, a note only teammates can see, when a chat needs a second look.
See a demoVisitors can send what they need to show you, and your team sees it in the same conversation. No switching between tools to understand the question.
Hannah Lee
Voice message · WhatsApp
Transcript
The words are saved as text, so search and the AI draft can use them too.
Hannah Lee
Messenger
What the AI checked
Conversation
Read the last 3 messages
Product catalog
Navy hoodie
Knowledge base
Shipping outside New York
AI draft
When a customer writes, the AI reads the conversation and looks up what you have taught it: prices, shipping charges, policies and your product catalog. Then it writes a reply in the customer's language. Your agent sees that draft in the reply box. They can send it as it is, change a word, or type a short note after // and let the AI write the full reply around it. When you add a new fact in AI settings, the next draft uses it. Nothing needs retraining.
Daniel Brooks
Messenger
Sent by Jack, 1 edit
Hi! Yes, size 10 is in stock. Shipping to Chicago is $8. If you order today, it arrives in 2 to 3 days.
Added the delivery time, then sent
Daniel Brooks
Messenger
AI draft
Hi! Yes, size 10 is in stock. Shipping to Chicago is $8.
Waiting for your agent
You do, one mode at a time. In Assist, the AI points out the facts and your agent writes. In Draft, the AI writes the reply and your agent checks and sends it. In Autopilot, the AI replies on its own. Agent edits feed back into what the AI learns, and Support Performance shows how many drafts went out unchanged and how many were replaced. Drag the handle to compare a draft with what the agent actually sent.
The same AI also answers visitors in your website chat widget, and every chat lands in your inbox. Three pieces work together:
Prepare a reply suggestion for an agent to review.
Pick one to see what the customer sends and what TalkFuze does with it. The chats are examples, the screens are the product.
See a demoHannah Lee
WhatsApp
How much is this?
Hannah Lee
WhatsApp
Product catalog
Navy hoodie
$24
